Request or Grievance

Request a City Response



To request a response to a concern about public access to Ogden City government services, activities, programs, or facilities, please contact the Ogden City ADA Coordinator.

If you are an Ogden City employee and would like to request an accommodation or have a disability-related concern or complaint regarding your employment, contact Ogden City Human Resources.

Grievance Procedure Under the ADA



This Grievance Procedure is established to meet the requirements of Title II of the Americans with Disabilities Act of 1990. It may be used by anyone to file a formal complaint alleging discrimination on the basis of disability in the provision of City services, activities, programs, and facilities.

The complaint should be in writing and contain information about the alleged discrimination such as the name, address, phone number of the complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a recording of the complaint will be made available for people with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to Ogden City's ADA Coordinator.

Within 15 calendar days after receipt of the complaint, ADA Coordinator will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, ADA Coordinator will respond in writing, and where appropriate, in format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City and offer options for substantive resolution of the complaint.

Appeal of Decision



If the response by ADA Coordinator does not satisfactorily resolve the issue, the complainant may appeal the decision within 15 calendar days after receipt of the response to the Mayor.

Within 15 calendar days after receipt of the appeal, the Mayor will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Mayor will respond in writing or in a format accessible to the complainant with a final resolution of the complaint.

Record



All written complaints received by ADA Coordinator, appeals to the Mayor, and responses from these two offices will be retained by the City for at least three years.